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Our Policies

At A Little Bit of Something we strive for your order to get to you in tip top shape! Please get in touch with us within 14 days of your purchase if you're unhappy in any way. ​​

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Product Quality

  • All candles are handcrafted with high-quality, non-toxic materials.

  • We use natural waxes, premium fragrance oils, and lead-free wicks to ensure a clean and safe burn.

  • Each candle is inspected for defects before being packaged and shipped.

 

Product Safety

  • Our candles are designed to meet safety standards and regulations.

  • We provide clear instructions on proper candle use and safety precautions with every purchase.

  • Customers are advised to follow these instructions to prevent accidents and ensure a safe experience.

 

Custom Orders

  • Custom orders are available upon request. Please contact us directly to discuss your specific needs.

  • Custom orders may require additional processing time and may incur extra charges.

 

Returns and Exchanges

  • If you receive a defective or damaged product, or if you receive the wrong order, please let us know via our website or Email: alittlebitofsomethingbytai@gmail.com and we will be sure to take care of you!​

  • Please note: Refunds for changes of mind are not given unless the product is defective or damaged.

 

Shipping and Handling

  • We offer standard and expedited shipping options. Shipping costs are calculated at checkout.

  • Orders are processed within 2-3 business days. Custom orders may take longer.

  • We are not responsible for delays caused by shipping carriers or customs.

 

Environmental Commitment

  • We are committed to sustainability and use eco-friendly packaging materials.

  • Our candles are made with biodegradable and renewable resources.

  • We encourage customers to recycle or repurpose candle containers.

 

Customer Satisfaction

  • Your satisfaction is our top priority. If you have any issues with your purchase, please contact us, and we will do our best to resolve the matter promptly.

  • We value your feedback and continuously strive to improve our products and services.

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